EcoSmart Engineering Solutions

Terms & Conditions

Terms & Conditions – EcoSmart Engineering Solutions

Dear Valued Customers,

At EcoSmart Engineering Solutions, customer satisfaction is our top priority. To ensure efficient service and smooth transactions, we kindly request you to review and follow the terms and conditions below before purchasing our products.

  1. Warranty Responsibility
    All warranties are provided by the respective manufacturers or authorized importers. EcoSmart Engineering Solutions acts as a facilitator and intermediary for warranty claims, based on brand-specific terms and policies.

  2. Warranty Limitations

    • Warranty periods vary by product type and brand. Some products (e.g., batteries, adapters) may carry a shorter warranty.

    • Not all products include a warranty; please check at the time of purchase.

    • Physical damage, water damage, burnt parts, broken seals/stickers, tampering, or unauthorized repairs void the warranty.

    • Warranty does not cover data loss or software-related issues.

    • For service, the original invoice and full product packaging must be provided.

    • Dead pixel warranty claims for monitors require at least 3 visible dead pixels.

  3. Replacement & Repair

    • Products eligible for replacement will be repaired or exchanged based on availability.

    • If the exact product or equivalent is not available, we may offer a better model with depreciation or monetary adjustment.

    • Repair timelines may vary (typically 5–40 days) based on parts availability.

  4. Non-Warranty Items

    • Consumables like printer cartridges, toners, maintenance kits, accessories, and certain parts are excluded.

    • Lifetime warranty refers to the market lifespan of a product, not unlimited support.

  5. Fake Invoices & Unauthorized Sellers

    • EcoSmart Engineering Solutions is not responsible for issues related to counterfeit products or fake invoices from third-party sellers.

    • Always verify invoices by contacting us before purchasing second-hand or used items.

  6. Order Cancellation Rights

    • Orders with incorrect pricing due to website errors may be canceled without prior notice.

  7. BIOS & Security Responsibility

    • EcoSmart Engineering Solutions does not set BIOS passwords. It is the buyer’s responsibility to manage and remember system access credentials.

  8. Customer Acknowledgment

    • By purchasing from EcoSmart Engineering Solutions, you agree to our terms and authorize us to act on your behalf in warranty and service matters.

For invoice verification or support, please contact:
📞 +88-01766-665551, +88 01712106358, +88 01670462081
📧 hello@ecosmartbd.com

Thank you for your cooperation.